FAQ: Ordering and Delivery

How do I place an order on your website?

To place an order, simply browse our collection and select the items you wish to purchase. Choose your size and quantity, then click "Add to Cart." Once you’ve finished shopping, proceed to checkout by clicking the cart icon. Follow the prompts to enter your shipping and payment information.

What payment methods do you accept?

We accept a variety of payment methods for your convenience, including major credit cards, debit cards, and PayPal. All transactions are secure and encrypted for your protection.

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact our customer service team as soon as possible. Once an order is in processing or has been shipped, we may not be able to accommodate changes.

How can I track my order?

After your order has shipped, you will receive a confirmation email containing your tracking information. You can use this information to monitor the status of your delivery online.

What shipping options do you offer?

We offer standard shipping, expedited shipping, and overnight delivery options. Shipping costs are calculated at checkout based on your location and the method you select.

How long will it take to receive my order?

Processing times vary depending on item availability. Generally, orders are processed within 1-3 business days. Shipping times depend on the selected method and your location, but standard shipping typically takes 5-7 business days.

Do you ship internationally?

Yes, we offer international shipping. Additional fees and longer shipping times may apply. Please check our shipping policy for more details.

What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or contains incorrect items, please contact our customer service team within 7 days of receipt. We will work with you to resolve the issue promptly.

Can I return or exchange items?

Yes, we accept returns and exchanges within 30 days of purchase, provided the items are unworn and in their original condition. Please see our Return Policy for detailed instructions.

Do you offer gift wrapping or special packaging?

Currently, we do not offer gift wrapping or special packaging. However, we take great care in packaging our products to ensure they arrive beautifully.

For any additional questions or concerns, please feel free to reach out to our customer service team. We’re here to assist you.